Hi @Ashraf2 and @jiannismelas. It's hard to say for sure what would be causing the issues you're seeing. It's very possible that you could both have separate situations. My recommendation would be to continue to work with our support team to understand the options for your individual situations. You may also want to try changing your email address to a different one just to see if that will help you get the situation resolved.
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.