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How do I get my Websites files after transferring an expired Domain from GD?

Hi, I transferred my expired domain to another hosting and when I ask them why my websites are not coming up they said I need to contact GD to see if I can reactivate the domain from GD's end before they can transfer the sites? I contacted GD for 4 days now but they keep saying I have to wait for 25, 30, 20, or so minutes and when it gets to that time the call drops or they keep me hanging out on still. This is bad because I had to start begging my clients every second of my life not to be agree.

1 REPLY 1

Hi @legacyme

Thanks for posting in our forums. Transferring your domain name should not affect your hosted sites. It sounds like during the transfer process the DNS might have been changed so your domain no longer points to your hosting with us. Without having access to your account, it's difficult to determine the issue. Please reach out to our support team and they can troubleshoot.

KayJay - GoDaddy | Community Moderator
24/7 support available at x.co/247support