My question is straight forward ;the GoDADDYdocumentation is not
What is hosting plan or platform are you on?
Here's a link to my tutorial on to How to Create an Effective Help Request on Forums
Once we get more info we can try to help!
Are you referring to GoCentral, WebSiteBuilder, or another tool? If either of the first two, I'd post in those boards. Otherwise I'll try to help if you confirm which tool you're using.
Are these the docs you read?