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    tstoik
    New
    ‎03-10-2020 07:16 PM
    ‎03-10-2020 07:16 PM

    Cannot change nameservers due to restriction

    I'm trying to change the nameservers on a client's account and I'm getting this error. Is this a problem with the level of delegate access I have or something else?Screen Shot 2020-03-10 at 6.52.19 PM.png

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    PL281
    Super User 2020
    Super User 2020
    ‎03-11-2020 03:55 AM
    ‎03-11-2020 03:55 AM

    @tstoik 

    This could be due to delegated access or it could be something with the domain itself - can you share the domain so we can see the status in WHOIS

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    PL281
    Super User 2020
    Super User 2020
    ‎03-11-2020 03:55 AM
    ‎03-11-2020 03:55 AM

    @tstoik 

    This could be due to delegated access or it could be something with the domain itself - can you share the domain so we can see the status in WHOIS

    I am a GoDaddy End User - Just Like You
    Check out my site! | I currently manage over 300 WordPress Websites
    * Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

    Once your issue is resolved,
    please be sure to come back and click accept for the solution

    Get Better Support on the Community Boards!
    Etiquette When Asking for Help from the Community

    View solution in original post

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    tstoik
    New
    In response to PL281
    ‎03-11-2020 11:15 AM
    ‎03-11-2020 11:15 AM

    Turns out it was the delegate access. Despite having the highest level of access available, I wasn't able to change the nameservers. The client gave me her login info and that did the trick. Gotta wonder what the point of having delegate access is if the highest access level still has restrictions on it.

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