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Cannot open files in email: 404 - Download Not Found

I have tried to open any file attachment that are word or excel but they will not open from my email. Thiis is what happens.

404 - Download Not Found

The file you have requested could not be found.

 When I open other email accounts I have no problem.




Hey @winery1,


If other email accounts are allowing the files to be opened, then this may be an account specific issue you'll want to contact our support to help investigate further. Since this is open discussion group, no one else in the community is going to have access to your account to investigate what is causing this. 


Let us know what support finds? It's possible the account just needs to a re-sync. 


CG - GoDaddy | Community Moderator
24/7 support available at

switch to classic view, then back to updated view. It worked for me. (top right corner)
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