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Email sending but not receiving (Gmail) since Dec. 3

My website is hosted at GoDaddy and I stopped receiving work emails (also at GoDaddy) a couple days ago. When I check the GoDaddy site, it says I have an MX error. I called support (crazy wait times) only to be told to call the firm where my domain name is registered. I called and they said they have nothing to do with my email - it's all at GoDaddy. Do I have to update the server address where my mail is sent in Google Mail? 

 

Not being able to send emails is causing real problems. I'm not tech savy in this way. Any help welcomed! 

 

I've used this email/webhosting setup for 5 1/2 years and made no changes.  

1 ACCEPTED SOLUTION
Moderator
Moderator

Hi @Alchemist1,

 

Welcome to the Community!

If the domain you're using for your email at GoDaddy is registered somewhere else - and is using that registrar's namservers - you simply need to update the MX records on the domain there for your email to function. If you need help making the update to the DNS record, you will need to contact your registrar for help. 

 

MX RECORDS:

host = @ | points to = smtp.secureserver.net | priority 0

host = @ | points to = mailstore1.secureserver.net | priority 0

 

You may also wish to add the CNames as follows:

host = POP | points to = pop.secureserver.net

host = IMAP | points to = imap.secureserver.net

host = SMTP | points to = smtpout.secureserver.net

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post

2 REPLIES 2
Super User IV

@Alchemist1 

 

What is your domain name?? Let's start with that and see where things are configured.

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Moderator
Moderator

Hi @Alchemist1,

 

Welcome to the Community!

If the domain you're using for your email at GoDaddy is registered somewhere else - and is using that registrar's namservers - you simply need to update the MX records on the domain there for your email to function. If you need help making the update to the DNS record, you will need to contact your registrar for help. 

 

MX RECORDS:

host = @ | points to = smtp.secureserver.net | priority 0

host = @ | points to = mailstore1.secureserver.net | priority 0

 

You may also wish to add the CNames as follows:

host = POP | points to = pop.secureserver.net

host = IMAP | points to = imap.secureserver.net

host = SMTP | points to = smtpout.secureserver.net

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support

View solution in original post