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Getting My Business Email Without Using Office 365

Right now, I have a free subscription to Office 365 (via GoDaddy) and that's where my business email (the email associated with my website) lands. However, email is the only 365 application I use and I'm not sure I'm going to keep it when my free subscription ends (October 2016). How can I get my business email if I don't have 365?

ddmd52
2 ACCEPTED SOLUTIONS

Hey @dpinc221

Thanks for taking time to become part of the community and share your thoughts with us here today. Looking forward to future discussions we'll have together.

Regarding free email with domains, we actually discontinued these credits quite some time ago. However, we still offer free email options outside of Office 365 in some of our hosting services. For instance, our Linux based cPanel hosting plans have the option to allow you to setup email within the cPanel interface which can be used to send and receive messages. 

We also offer free email forwarding as part of your domain registration which allows you to create up to 100 alias addresses that forward mail to another email account you regularly access. However, do note that as these are not actual boxes that store messages, you won't be able to send mail from them. If you're interested in learning more about the free forwarding credits that should be available as part of your domain, check out Set up a forwarding email account

I can't promise to get the free account feature brought back, but I'll gladly pass your feedback along to the folks who can consider such options in the future. In the meantime, you are welcome to try our other mail service options or direct your domain DNS records to another mail service that you would prefer. We simply offer Office 365 services as a convenient option, but understand it's not for everyone.

Perhaps some of our members who are using other mailing solutions outside of Office 365 can provide some recommendations for you? 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

Hey @Nuseerz

 

Welcome to the Community! Smiley Happy

 

The domain by itself only has an email forwarding account credit available which redirects messages sent to the address to another existing email account. This won't allow sending and receiving from the address as there's no actual mailbox. 

 

Did you have a hosting plan or other site service purchased with your domain? Some of these include other mailing options such as Workspace or cPanel email accounts you can setup.

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

31 REPLIES 31
Super User II Super User II
Super User II

Typically you receive free products from GoDaddy as bundled with another service like a free SSL with hosting or something. Have a look at the asterisk part of the free, it may be that as long as you keep that service the product continues to be free. It could also be that it was free for the first year?

There are several ways to do business email but I love Office 365, that would be my first suggestion (keep in mind I'm a Windows guy). I suppose that it depends what your need is, how many addresses, how many emails... At this point though I would not suggest any email but Office 365 as it is such a more robust offering for around the same price/same price as business email. Out of curiosity why are you thinking of getting rid of the Office 365 @DataDoc?

...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head

Thanks so much. I'm a Windows person, too. I'll be honest, the main reason I was considering dropping 365 is money. However, the more I hear and consider, the more I'm coming to the conclusion that it's well worth the subscription price.

ddmd52

Yeah, the other GoDaddy plans are hovering around the same price as Office 360. Plus email is something critical to your business, is not something you want to skimp on? 

...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head

For me office 365 doesn't have enough functionality in terms of filing emails. I want to go to the desktop outlook program

agreed, very deceptive.  What appears to be a 'hey look you can even try this email 365 out" turns into "if you don't then you cant have email hahahahaa suckers"

Meh,  I'll deal, lessons learned. 

 

I definitely don't want to use the Office 365 email, and would appreciate guidance on how to add email accounts to a newly purchased domain without being forced into the Office 365 version.

I would like to second, and ask Go Daddy to revisit the prior post (as well as mine).

I have several Go Daddy domains. Back when I purchased some of them, there was a free email bundled, i.e., info@"domain".

The most recent domain purchased had no such offer bundled. Office 365 is being pushed as the email solution, but as the number of emails I would send/receive from the new domain/web site is likely small, the perpetual monthly charge seems unnecessarily disproportionate.

Since I primarily use AOL (and occasionally Yahoo) free email service, I would appreciate being informed as to how to utilize AOL or Yahoo as the agent(s) for email that would be associated with my new domain. So:

1. Can this technically be done, so that email queries sent TO or FROM the website that uses the new domain URL can be directed TO an AOL/Yahoo account or generated FROM the domain website, routed through AOL/Yahoo? and,

2). If it IS technically possible, could you kindly instruct HOW to do so in a way that a lay- person can follow?

I would ask that the response NOT be a push for Office 365, but rather directed at whether it is possible, and if so, how.

Respectfully,
DP/NYC

I support this mail as I find myself in a similar situation. I feel the push to make every one accept 365 is a little too aggressive. Free market demands choices. Kindly answer this query as many more may be in asimilar quandary. Thanks

Thank you, Larry. I am sure that MANY customers who have, or might, purchase GoDaddy domains are facing this precise issue. It seems unnecessarily barren to buy a domain name that is bereft of an accompanying email address -- at least ONE, like { info@"domain" } -- as part of the purchase price. In fact, I don't even really understand WHY GoDaddy is CHARGING for the Office 365 email, since it seems to predominantly be a redirect to the Microsoft servers that host the email.

Be that as it may, I am POSITIVE that I am far from alone in being confronted with this concern; and had I known clearly that there would BE no email associated with the domain purchase, as it had been in the past, I would likely NOT have made another domain name purchase with GoDaddy, and instead sought out a vendor which WOULD have provided at least one basic email account with the purchase of a domain. The info on that missing service is somewhat obscured by GoDaddy, and was only clear to me AFTER I'd bought/paid for the domain; I am now contemplating whether I should cancel my purchase and have the purchase price refunded to enable me to seek out a service that provides this basic add-on as a part of the domain purchase; and the responses by the GoDaddy team on this precise question, and others that are similar, have the distinct feel of a hard-sell push for Office 365, with a concommitant conscious choice to dance around or NOT answer questions about reasonable alternatives (which is troubling to me in its implications).

I would really like for someone on the GoDaddy team to respond to my query, and the thread, directly, cognizant of the exact question being asked -- and either bring the concern to the management in an effort to restore a basic email service as part of all recent purchasing of domains; or at the least, offering some alternative and practical solutions that address the concern point-blank, in a problem-solving manner.

The practice of obfuscating the issue in recent responses to similar threads I've perused in an effort to understand how to get around Office 365 if I don't feel it is a solution of which I am desirous is a BIG red flag to me; and if I am having difficulty trusting the content and method of how information about GoDaddy's services is being disseminated by management or reps, then as a paying customer, it may be more advantageous -- albeit unfortunate -- to seek a solution that fits MY needs elsewhere, from another vendor.

Respectfully,
DP/NYC


Hey @dpinc221

Thanks for taking time to become part of the community and share your thoughts with us here today. Looking forward to future discussions we'll have together.

Regarding free email with domains, we actually discontinued these credits quite some time ago. However, we still offer free email options outside of Office 365 in some of our hosting services. For instance, our Linux based cPanel hosting plans have the option to allow you to setup email within the cPanel interface which can be used to send and receive messages. 

We also offer free email forwarding as part of your domain registration which allows you to create up to 100 alias addresses that forward mail to another email account you regularly access. However, do note that as these are not actual boxes that store messages, you won't be able to send mail from them. If you're interested in learning more about the free forwarding credits that should be available as part of your domain, check out Set up a forwarding email account

I can't promise to get the free account feature brought back, but I'll gladly pass your feedback along to the folks who can consider such options in the future. In the meantime, you are welcome to try our other mail service options or direct your domain DNS records to another mail service that you would prefer. We simply offer Office 365 services as a convenient option, but understand it's not for everyone.

Perhaps some of our members who are using other mailing solutions outside of Office 365 can provide some recommendations for you? 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

Hi there,

 

So am I to understand, that with the domains that I own, I can not set up email accounts for them without being pigeon holed into 365?? Is this correct?

 

 

Thanks

Scott

Well, according to the GoDaddy rep who replied to my query above, it seems there ARE some alternative solutions.  Having GoDaddy host and setting up email through THAT, doesn't seem like a good solution; likewise, I don't want to have to use 365.  Both require additional, perpetual fees.  The other alternative mentioned was the email forwarding, allowing receipt of email to a number of "aliases" you can set up on your domain, which forward the email to an email address you CURRENTLY use.  Drawback there is that you cannot SEND email from your domain with this method.  

 

But that might actually be enough of a solution for me.  

 

My issue originally was that 365 was ABSOLUTELY being pushed as the solution in the prior queries and replies; but it seems that with some push-back, GoDaddy decided to loosen its flow of information and share the other solutions with equanimity.  Plus, they did mention that, per the thread of emails which were less than enthusiastic about being backed into 365, management would revisit consideration of a FREE email that could be bundled again with the purchase of domains.

 

I am actually quite happy with the response, despite having to press to get one that offered alternatives.  And I thank those who responded to the thread with like concerns about having to deal with 365 as the only solution which was being discussed.  I appreciate GoDaddy's response; and I will try the email forwarding mechanism to see if it solves my concern, and will report back on this thread as to if, and how well, it works.

 

Thank you,

Dion

Thank you, CG.

See my post, below your response.

Dion

Hey @dpinc221

Sorry for the delay getting back to you. Glad to hear the clarification i provided earlier helped out. Apologies again for the earlier experiences you had with our support.

We always welcome additional feedback to help us improve our services, so feel free to share anything else you'd like to add here. 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

I wish I had read this thread before I purchased an Office 365 email account for a client. It wasn't clear at all that this was an email linked to Office 365 - we currently live and work in Laos where it's not possible to use Office 365. A forwarding address isn't really enough - my client needs an actual box. 

 

It's difficult enough working with GoDaddy since the 24/7 chat support no longer exists and there is no option to put in a support ticket. This is why I created a Pro account which unfortunately now seems to have exactly the same features as a regular GoDaddy account. 

 

We are using a managed WordPress account and if Office 365 is the only option for an actual email account (not forwarding) then it's probably time to look for another host. 

 

 

Hey @amsaracena

 

First, let me just clarify that our Live chat teams have never been 24/7. Live chat is on Mon-Fri at 5AM - 6PM Arizona time (UTC-7). When available a session can be started through the chat buttons on the top or bottom of this page.

Our phone teams on the other hand are 24/7 and will be more than happy to discuss with you your best mail options available. They should also be able to help you cancel and request a credit for the Office 365 plan since you can't use it in your area.

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

I have the domain name I want purchased through godaddy. For now I just need e-mail, until the website is designed. I absolutely, positively, will not use the Office service, and absolutely have to send and receive from the e-mail service.

 

No Office 360 , must send and receive. Godaddy domain .  What will work?

Hey @Nuseerz

 

Welcome to the Community! Smiley Happy

 

The domain by itself only has an email forwarding account credit available which redirects messages sent to the address to another existing email account. This won't allow sending and receiving from the address as there's no actual mailbox. 

 

Did you have a hosting plan or other site service purchased with your domain? Some of these include other mailing options such as Workspace or cPanel email accounts you can setup.

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support

View solution in original post

Hi 

 

I have the same problem. I naively thought that in minimum one email address still comes with the purchase of a domain. That this isn't the case is really disturbing. I will avoid GoDaddy in the future as this is clearly not user friendly at all.

 

Thanks

Mathias

After having mistakenly bought the domain at GoDaddy, the domain can be transferred to services that provide a free email address to the domain. Because I need just an email to the domain, that's what I have to do now. Next time I know better and will save also this effort.

 

Thanks and best regards

Mathias