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GoDaddy added Office 360 without my consent. How do I undo?

Went to "Add Email" to one of my domains and clicked "Set Up Email" on the next page and GoDaddy set up Office 360 for email. I do not want this. How do remove this from my domain so I can "use a different email solution."

7 REPLIES 7
Helper III
Helper III

Re: GoDaddy added Office 360 without my consent. How do I undo?

You get a free email with your domain. As long as you didn't pay for it, you have nothing to worry about. You can verify that with GoDaddy's hosting team. If you get your own hosting account, you can setup as many emails as you want.

Re: GoDaddy added Office 360 without my consent. How do I undo?

Thank you, but that wasn't my question. How do I remove Office 360 from my domain so I can "use a different email solution?" I'd rather 'send as' through gmail.

Helper III
Helper III

Re: GoDaddy added Office 360 without my consent. How do I undo?

Hi Chris, you tick the box by the email you want to delete, then delete it. I figured that was pretty self-explanatory. I hope you figure things out.

Re: GoDaddy added Office 360 without my consent. How do I undo?

Yeah, I already did that. There are no emails accounts because I deleted the one I created, but that does not remove Office 360 from the GoDaddy interface and domain MX records. 

Helper III
Helper III

Re: GoDaddy added Office 360 without my consent. How do I undo?

You can go into domain management, and remove the mx records. Also, you can view your GoDaddy products, and remove all the products you're allowed to remove. However, GoDaddy allows people free access to certain applications such as a Workspace Email & Instant Pages. If you call up customer support, they'll quickly guide you on how to do all of that.

Re: GoDaddy added Office 360 without my consent. How do I undo?

Well one needs to get the Office 365 email removed off your account as when you go to renew your other items it will also be renewed. It may be free this year but at renewal time on my account it says it's $57.00 and I can NOT renew my site builder without renewing Office 365 email. Can not check just one box. I did NOT order and did NOT want Office 365 email. I've had it and it's a pain and so is Office 365. That is why I came here to get away from Office 365 so I want it removed from my account. I will NOT use it. One needs to get it off the auto renewal form.

Re: GoDaddy added Office 360 without my consent. How do I undo?

I loved #godaddy when they first started. Sadly, the service has deteriorated over the past 5 years as they have grown.

I purchased domain, web builder & email last yr and specifically un-ticked auto renew in my account. I was billed $137 without consent. I have a screenshot displaying that it was un-ticked for this yr renewal and yet I was billed on the very day it was due to expire.

I called customer service & the wait was over 5 minutes which did not used to be the case. The customer service rep with whom I spoke had no explanation - they saw it in my account as well. My money was refunded. For people operating on a narrow-margin budget within a designated account, this can be particularly harrowing as the money must be withdrawn and redeposited, first. This can wreak havoc on new small businesses.

Sadly, opting out is a ploy to bill people who are not reading their account regularly and thus, may be billed without consent as I was

In offering the opt out, GODADDY has legally set their own legal terms and are essentially bound by law to uphold that business-end agreement with the customer. As such, unless customers repeatedly investigate and report this issue, GODADDY will continue to dishonor their own B2B contract. In my opinion, this is legally concerning as it is using fraud to conduct business as well as destabilizing their user-end web domain trust.

Secondly, all my web content was to be gone as per customer service rep upon my refund. Further, I was advised by customer service I would have to pay an additional $150 if I wanted to reinstate that information through go daddy as my host. The commission of fraud through unauthorized renewal billing is compounded by customer service (in a metric driven bottom line at any cost) environment -utilizing scripted "thug speak" smacking of soft, implied extortion. Extortion is extortion no matter the method. It is damaging to everyone's business including theirs, when trust and compliance has been violated financially and as described herein.

Incidentally, I would have renewed, but after Godaddy's egregious business behavior I will never go back to using their products. Speak up before you become a casualty.

I loved #godaddy when they first started. Sadly, the service has deteriorated over the past 5 years as they have grown.

I purchased domain, web builder & email last yr and specifically un-ticked auto renew in my account. I was billed $137 without consent. I have a screenshot displaying that it was un-ticked for this yr renewal and yet I was billed on the very day it was due to expire.

I called customer service & the wait was over 5 minutes which did not used to be the case. The customer service rep with whom I spoke had no explanation - they saw it in my account as well. My money was refunded. For people operating on a narrow-margin budget within a designated account, this can be particularly harrowing as the money must be withdrawn and redeposited, first. This can wreak havoc on new small businesses.

Sadly, opting out is a ploy to bill people who are not reading their account regularly and thus, may be billed without consent as I was

In offering the opt out, GODADDY has legally set their own legal terms and are essentially bound by law to uphold that business-end agreement with the customer. As such, unless customers repeatedly investigate and report this issue, GODADDY will continue to dishonor their own B2B contract. In my opinion, this is legally concerning as it is using fraud to conduct business as well as destabilizing their user-end web domain trust.

Secondly, all my web content was to be gone as per customer service rep upon my refund. Further, I was advised by customer service I would have to pay an additional $150 if I wanted to reinstate that information through go daddy as my host. The commission of fraud through unauthorized renewal billing is compounded by customer service (in a metric driven bottom line at any cost) environment -utilizing scripted "thug speak" smacking of soft, implied extortion. Extortion is extortion no matter the method. It is damaging to everyone's business including theirs, when trust and compliance has been violated financially and as described herein.

Incidentally, I would have renewed, but after Godaddy's egregious business behavior I will never go back to using their products. Speak up before you become a casualty.