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I cant receive email

Hi, I cant receive email i have tried changing my MX record to local it didn't work i tried remote also didn't work work. My domain name is chibusoft.com so i tried changing my MX record destination to mail.chibusoft.com and also set mail exchange configuration to local mail exchanger waited 24hrs because of TTL, also didnt work. 

 

Here is the response i get each time i attempt to send a mail 

 

Sorry, we were unable to deliver your message to the following address.
 
550: 5.1.1 The email account that you tried to reach does not exist. Please try
5.1.1 double-checking the recipient's email address for typos or
5.1.1 unnecessary spaces. Learn more at
5.1.1  https://support.google.com/mail/?p=NoSuchUser u83si4006052qka.200 - gsmtp
1 ACCEPTED SOLUTION

Accepted Solutions
Super User II
Super User II
Solution

Re: I cant receive email

@Chibueze 

 

So your MX records are set to us Google Suite.

If you are trying to setup DNS on a cPanel server - your DNS is not managed there - it is managed at https://dcc.godaddy.com/manage/chibusoft.com/dns

 

If you are not using Google Suite you'll need to remove those MX records and set up on that points to the cPanel server.

 

If you are using Google Suite - you want to set the mail exchange on the server to remote



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2 REPLIES 2
Super User II
Super User II
Solution

Re: I cant receive email

@Chibueze 

 

So your MX records are set to us Google Suite.

If you are trying to setup DNS on a cPanel server - your DNS is not managed there - it is managed at https://dcc.godaddy.com/manage/chibusoft.com/dns

 

If you are not using Google Suite you'll need to remove those MX records and set up on that points to the cPanel server.

 

If you are using Google Suite - you want to set the mail exchange on the server to remote



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

Re: I cant receive email

After you check the MX Settings,

You should see if your domain is paid for/renewed.

Our autorenewal was on but there were no working creditcards that were linked to.

our domain expired 5days ago. 

we stopped getting emails yesterday.

took me almost the whole day to figure out.

fyi, we started to receive emails as soon as renewal was processed..