Skip to main content
Help Center
The GoDaddy Community will undergo maintenance starting on Tuesday, August 3rd at 3pm PST / 6pm EST. Learn more
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Whitelisting Email address

I have 2 domains and 2 different email addresses. The one domain allows the emails to come through to the email address. The other domain does not. I have contacted the company and they inform me that all the emails from are being rejected and that I need to get the email address whitelisted. Note that other emails from come through no problem. How do I do that? It might be that I inititally created the email address using Office365 and then cancelled that and recreated the email address on Workspace Email. Any ideas? I am not technical!


Hi @wfmills,


Thanks for posting. Are you receiving a bounce back when the email is rejected? If so, I'd recommend reaching out to live support with the bounce back so they investigate the issue. Hope that helps!


Lisi - GoDaddy | Community Moderator | 24/7 support available at | Remember to choose a solution and give kudos.