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cPanel email happily sends but will not receive

Hi all. Just setup a brand new fresh website yesterday at   .

My issue lies within the email that cPanel lets you use. I've asked support twice and they seem to have no idea what is wrong with it. They've "tested my server", checked my MX records, and others.


Speaking about MX records, I've played around and to no avail. I reset it just recently to my domains name, with a priority of 0 as it was before I touched it. Still, my email will not receive anything. I checked the bandwidth panel and my POP3 and IMAP servers are reading 0 bytes. SMTP however reads fine and clear. I can send emails (assumingly) to myself, and (proven) to my private gmail account, but cannot do the opposite.


I've just done a check on intoDNS and receive the error:

ERROR: No reverse DNS (PTR) entries. The problem MX records are: -> no reverse (PTR) detected
You should contact your ISP and ask him to add a PTR record for your ips

Thanks for any help, and are there any ideas?

Community Team
Community Team

Are you using this email with an email client?  Can you try testing the send/receive options from webmail to see if it's working that way?