All the article I see are over a year old. So I am asking. I have gone into server settings and enabled SSH I am using the root account and I saw somewhere I don't need a public or private key (although I have tried that as well) everything I do gets a connection refused by the ip address.
I just tried from a different server and this is what I got
bitnami@ip-10-0-0-20:~$ ssh firstname.lastname@example.org The authenticity of host '18.104.22.168 (22.214.171.124)' can't be established. RSA key fingerprint is SHA256:EPMfXVelyEsbj5vHqIrgIO5hOe48N0OaHOFySHMr+/Q. Are you sure you want to continue connecting (yes/no)? yes Warning: Permanently added '126.96.36.199' (RSA) to the list of known hosts. email@example.com's password: Shell access is not enabled on your account! If you need shell access please contact support.
I have specifically checked and SSH is enabled. So how do I get support to turn it on. Connection to 188.8.131.52 closed.