Can't access /wp-admin/ dashboard with user credentials

[lantafly]

Hello,

I have  Managed Wordpress account. The problem is that I'm unable to access the WP Dashboard via /wp-admin/ URL with any of the WP user accounts (admin included).

Steps I've taken:

• Reset each user accounts password, but receive "Too many login attempts" error when using reset login credentials.
• Disabled plugins then tried accessing with user account(s). Error still appears.

Recent changes:

• Using new theme. However, this issue has been ongoing prior to new theme installation.

Note:

I can login via the Godaddy login > Managed Wordpress > Manage WP (blue button) path with no issue. However, using this route, I won't be able to create/allow future users to access the site to edit since I don't want to share my GD access info with website user accounts.

Any assistance is greatly appreciated. Thanks in advance!

[Lisi · Accepted solution]

Hi @lantafly, 

Thanks for posting. Sorry to hear you're unable to log in. I'd recommend following the troubleshooting steps listed here.

[sabrinajayy]

I'm having the same issue. Started happening after pushing the staging site to production. How do we fix this?