Where about are you phoning from, Godaddy list's at least 49 countries from which to make a call. If I ring the number for the UK I often get through to Arizona, but it's a local call still, because I phoned a UK number.
Had you waited to be connected you would have found godaddy support to be some of the very best guys and girls. Always polite, chatty, cheerful and helpful. I don't know if someone puts something in there tea to make them this good, but I could do with a little in mine.
It's unfair to be impolite and dismiss them as they try really hard. Using terms like "sucky wp managed plan" won't do you any favours although I understand your frustration at not being able to get through sometimes as fast as you would like. There are busy peak times, and for obvious reasons weekends for example may be busy. There is the online live chat service as well to consider.
5 hours to upload a site seems rather excessive.
I do hope your experience hasn't soured your opinion because as you will find, godaddy guys are good guys.