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Pictures not loading in HTML edit view

Hello, 

 

I am in the process of uploading files to GoDaddy and I am experiencing some issues. I uploaded all the .html files to the root directory (public_html), and then created a sub directory under public_html and named it "images", and uploaded all my image files to that subfolder. When click on "HTML edit" under cpanel, the html doc loads but the images do not load, and when I try and edit the images, there is a red X that shows. When I open image properties, the url is "images/action.jpg" When I open my images sub folder, the name and case is correct - action.jpg 

 

I am very new to using GoDaddy, and hope I am not making so other mistake that could impact the images loading. I uploaded the .css files to the created script sub folder. 

 

When I open any of the html files locally, all the pictures load and the links point to the right paths, so I feel like the html code (not mine, I am just transferring the files) are correct.

 

Is there another way to preview the website other than opening HTML Edit? 

 

What am I missing? 

 

Thanks in advance. 

 

1 ACCEPTED SOLUTION

@GeoffRM 

 

It's probably due to how the files are on the old server.... 

I would set up www2.reelmediacanada.com and point that to the new server and make sure it loads correctly

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View solution in original post

8 REPLIES 8
Super User IV

@GeoffRM 

 

The only thing I can think of is that cPanel (Unix) is case sensitive, meaning that if in your HTML the file is IMAGES/file.jpg  and your folder on the server is images that is seen as 2 different things

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Thanks for the response. I double checked, and the case all looks uniform. HTML all is written in lower case, ex. images/action.jpg. 

@GeoffRM 

 

Could you by chance post a screen capture of the file manager as well as the source view of your HTML

 

I am a GoDaddy End User - Just Like You
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Thanks much for helping! If the screens are not encompassing enough, let me know, and I can retake screens. 

Below is part of the root directory (public_html)

Screen Shot 2019-11-14 at 12.37.48 PM.png

Below is the images sub folder, including action.jpg

Screen Shot 2019-11-14 at 12.36.21 PM.png

 

<!doctype html>
<html>
<head><meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<title>Reel Media Canada-Contact</title>
<link href="script/main.css" rel="stylesheet" type="text/css" />
<link href="script/w3.css" rel="stylesheet" />
<link href="script/mobile-device.css" media="only screen and (max-device-width: 480px)" rel="stylesheet" type="text/css" />
<link href="<a href="https://fonts.googleapis.com/icon?family=Material+Icons" target="_blank">https://fonts.googleapis.com/icon?family=Material+Icons</a>" rel="stylesheet" /><meta name="viewport" content="width=device-width, initial-scale=1">
<style type="text/css">.w3-btn{width:200px;}
</style>
</head>
<body>
<p></p>
 
<p></p>
 
<table cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td bgcolor="#000000" width="150"></td>
<td bgcolor="#000000"><a href="index.html"><img alt="Reel Media Canada" id="logo" src="images/logo-sm.png" /></a></td>
<td bgcolor="#000000" width="803">
<div align="right" class="w3-topnav w3-white w3-large"><font color="#FFFFFF"><a href="index.html">HOME</a> <a href="about.html">ABOUT US</a> <a href="products.html">PRODUCTS</a> <a href="contact.html">CONTACT US</a></font></div>
</td>
<td bgcolor="#000000" width="150"></td>
</tr>
<tr style="font-family:Gotham, 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size:6px;">
<td bgcolor="#CD605B"></td>
<td bgcolor="#CD605B" colspan="2"></td>
<td bgcolor="#CD605B"></td>
</tr>
<tr style="font-family:Gotham, 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size:6px;">
<td bgcolor="#9B9B9B" height="300"></td>
<td bgcolor="#FFFFFF" colspan="2">
<table cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td align="center" colspan="2"></td>
</tr>
</tbody>
</table>
&nbsp;
 
<div class="main-segment-title2">Contingency, Events, Promotions &amp; Specialty Solutions</div>
<br />
<br />
<br />
&nbsp;
<table>
<tbody>
<tr>
</tr>
<tr>
<td align="center"><span class="bodytext2">You never know when the unexpected will impact an event, contract, or program. Reel Media Canada offers superior contingency insurance,<br />
with a range of solutions for even the most challenging cases. The most common types of contingency covers are linked with sports,<br />
leisure and entertainment and can encompass a multitude of exposures.</span><br />
<br />
<br />
&nbsp;</td>
</tr>
</tbody>
</table>
&nbsp;
 
<table>
<tbody>
<tr>
<td width=""><img align="right" src="images/action.jpg" /></td>
<td width="1%"></td>
<td width="63%"><span class="bodytext2"><strong>Coverages Offered:</strong></span><br />
<span class="bodytext"><b>Event Cancellation</b><br />
<br />
Coverage is provided for financial loss due to cancellation, abandonment, postponement, interruption, curtailment or relocation of any type of outdoor or indoor event. Our policies will protect your client from loss of expenses or gross revenue and includes additional expenses to mitigate any loss. Coverage can be provided for a variety of events, including but not limited to: </span>
<ul>
<li><span class="bodytext">Sporting Events, one day or over several weeks such as the Pan Am Games or FIFA World Cup</span></li>
<li><span class="bodytext">Music Events, Festivals and worldwide tours</span></li>
<li><span class="bodytext">Theatre Productions</span></li>
<li><span class="bodytext">Conferences, Exhibitions and Trade Shows</span></li>
</ul>
<span class="bodytext"> <b>Non-Appearance</b><br />
<br />
Coverage is provided for cancellation, abandonment, postponement, interruption, curtailment or relocation of any event due to the non-appearance of any key person, group or guest speaker. This insurance can cover artists, bands, stand-up comedians, conference speakers, the bride and groom or even the birthday boy or girl. Coverage is provided for death, accident, illness or unavoidable travel delay of the specified person(s).<br />
<br />
<b>Prize Indemnity</b><br />
<br />
This class includes mathematical and probability cases and skill based risks that rely on historical data. Coverage is provided to protect the insured against their contractual liability to award a prize in the event of a win or achievement in an insured competition. Examples of the mathematical and probability risks include lotteries, game shows, envelope picks and roll-a-dice competitions. We also cover skill-based prize risks, such as Golf Hole in One, half-court basketball shot attempts, Hockey shoot the puck contests, as well as other &lsquo;outside the box&rsquo; solutions. Some of our more unique promotions include weather related prize promotions. </span></td>
<td width="3%"></td>
</tr>
</tbody>
</table>
&nbsp;: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br />
&nbsp;
<table>
<tbody>
<tr>
</tr>
</tbody>
</table>
 
<table>
<tbody>
<tr>
<td width="4%"></td>
<td width="93%"><span class="bodytext"><b>Contract Bonus</b><br />
<br />
This coverage can be purchased by sports team owners or sponsors to protect their financial obligation to pay bonuses should specific achievements be met. Common examples could include player and staff bonuses should the Toronto Blue Jays win the World Series, or a sponsor paying a bonus to a golfer should he or she be number one on the PGA or LPGA rankings at the end of the year. Bonuses are also often given to entire national teams by the governing bodies or individual sponsors.<br />
<br />
<b>Weather Day Commercial Shoot</b><br />
<br />
Coverage is provided for commercial shoots, where there is a requirement to complete the filming within a specified day or number of days. We cover additional costs incurred due to the filming delay caused by adverse weather conditions. Coverage can be offered for sunshine, reasonable photographic conditions, wind or absence of precipitation.<br />
<br />
<b>Death, Disability &amp; Disgrace</b><br />
<br />
Our specialized policies provide coverage where a celebrity might cause the client to incur significant additional costs in advertising if they were to die, become seriously injured/disabled or disgrace themselves.<br />
<br />
<b>Transmission Failure</b><br />
<br />
Coverage protects against losses to advertisers should there be a failure in the transmission during one or all of the commercials. Sports events are often decided in a matter of a seconds, and missing decisive moments or a goal in game seven of the Stanley Cup, or the final of the Soccer World Cup, could cost television broadcasters and companies millions of dollars. Reel Media Canada can provide coverage to protect against losses following the failure to provide the entire sound and/or picture of a televised event due to mechanical or electrical breakdown, the failure or malfunction of power supply and/or satellite transmission.</span><br />
&nbsp;</td>
<td width="3%"></td>
</tr>
</tbody>
</table>
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
&nbsp;</td>
<td bgcolor="#9B9B9B"></td>
</tr>
<tr style="font-family:Gotham, 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size:6px;">
<td bgcolor="#CD605B"></td>
<td bgcolor="#CD605B" colspan="2"></td>
<td bgcolor="#CD605B"></td>
</tr>
<tr>
<td bgcolor="#000000" height="50"></td>
<td align="center" bgcolor="#000000" class="smallBodytext" colspan="2" valign="middle">&copy; 2015 Reel Media Canada. All Rights Reserved.</td>
<td bgcolor="#000000"></td>
</tr>
</tbody>
</table>
 
<p></p>

 

@GeoffRM 

1) I dropped you coded into the code view just to better see the HTML

2) for the images folder what is the permissions column say 755, 644, 604 something else.... 

 

Also if you go to the website as a visitor do the images load?

When you first click on HTML Editor it asks what URL it will be served from - is the URL pointed to the server correctly?

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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Thanks for taking a look @PL281 

 

The permissions in the images folder are all set 0644.

 

So here's the crux, which I should have mentioned. The website is currently live and hosted by another company. I am transitioning to have the assets hosted by GoDaddy, but currently the domain is still pointed to the other hosting site, so visiting the live site takes me to the previous host. 

 

When I click on HTML editor to edit index.html, it is pointing to http://reelmediacanada.com/index.html - As I mentioned I have very little knowledge how this should work, so I apologize. My end goal is to switch www.reelmediacanda.com to GoDaddy from the previous host site, but don't want to point it at the GoDaddy host before I know all the assets load correctly. Should it be pointed at a different location to pull the correct assets in HTML_Editor?

@GeoffRM 

 

It's probably due to how the files are on the old server.... 

I would set up www2.reelmediacanada.com and point that to the new server and make sure it loads correctly

I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. Thank You Info If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

View solution in original post

Thanks much for the advice. I'll do so now.