I didn't receive my two-step verification code

If you're using two-step verification (2SV) and aren't receiving the codes we send you, use the following information to troubleshoot the issue.

Situation Solution
I'm just not receiving the codes on my smartphone Make sure your carrier isn't blocking +1 (480) 360-5516.
I'm using a phone number based in India and I'm not getting the codes Our text message provider Twilio might have problems reaching you.
I don't have access to the device I set up for 2SV (lost phone, changed my number, etc.) See Cancel two-step verification and follow the steps under I don't have access to that device.

More info

  • If you've set up a backup method for 2SV, select No code? to choose your backup method from the list.
    select no code

Was This Article Helpful?
Thanks for your feedback. To speak with a customer service representative, please use the support phone number or chat option above.
Glad we helped! Anything more we can do for you?
Sorry about that. Tell us what was confusing or why the solution didn’t solve your problem.