Statement of Support – SSL Certificates

Please review the full Statement of Support to learn more about available support for additional products and services.

Supported for any SSL Certificate:

• Purchasing or renewing SSL Certificates
• Explaining SSL certificates features and benefits
• Helping you with requesting an SSL by showing you the following:
  • Where to initiate the SSL request
  • Where to provide CSR
  • How to save the private key
• Providing resources for installing your GoDaddy SSL on GoDaddy shared hosting for primary and/or add-on domains (not including command line or Tomcat SSL installations)
• Providing resources, where possible, for SSL installations on GoDaddy virtual, dedicated and third-party servers
• Validating your SSL certificate
• Resending SSL validation emails
• Resolving common name conflicts
• Diagnosing SSL web browser errors
• Explaining how to modify your zone file for secure sites

Supported for Managed SSL Certificates:

• Requesting and installing a GoDaddy Managed SSL certificate on:
  • GoDaddy shared hosting for primary and/or add-on domains
  • GoDaddy virtual and dedicated servers that have a control panel
  • Third-party servers that have a control panel
• Submitting a sitemap to Google and Bing for HTTPS site once SSL is configured
• Fixing any mixed content and upgrading insecure requests
• Resolving any mixed content after site updates
• Assisting with adding, removing or changing the domains on a Managed UCC SSL

Not Supported:

• Exporting SSL certificates to be used on multiple servers
• Installing third-party SSL certificates
• Generating a CSR on virtual, dedicated and third-party servers with no control panel
• Adding Secure Site Seal
• Training about HTML, PHP or JavaScript
• Installing an SSL on an add-on domain on GoDaddy shared legacy hosting